Refund Policy

At Extra Bit Hosty Web Solutions , customer satisfaction is important to us. We strive to deliver reliable hosting services with transparency and fairness. Please review our refund terms below before making a purchase.

1. Eligibility for Refund

• Web Hosting Plans are eligible for a refund within 7 days of purchase.
• Refunds are issued only to your ExtraBitHosty ClientArea wallet. No bank or card refunds are supported.
• Game Hosting Plans (Minecraft, FiveM, Rust) are non-refundable.
• Refunds are limited to one per customer — multiple services or signups are not eligible.
• Product upgrades or downgrades are non-refundable.
• If you already have a product and order a new one, refund will not be applicable.
• No refund will be issued if our technical team confirms no fault on our side.
• The refunded amount will be processed and credited within 7 business days after approval.

2. Refunds Applicable On

3. Non-Refundable Services

• Domain registrations and renewals
• SSL certificates
• Custom add-ons and services
• Game hosting services
• Any service terminated due to violation of our Terms of Service

4. Additional Charges and Deductions

• We do not refund any tax, transaction charges, or convenience fees.
• Refund Charges:
• Indian Users: 2% of the refunded amount will be deducted as refund processing fee.
• PayPal Users: 10% of the refunded amount will be deducted as refund processing fee.

5. How to Request a Refund

To request a refund, follow these steps:

1. Log in to your ExtraBitHosty account.
2. Open a support ticket under “Billing”.
3. Include your order ID and a brief reason for the refund.

Refund requests will be reviewed within 24–48 hours.

6. Changes to This Policy

We may update or modify our refund policy at any time without prior notice. Please check this page regularly for updates.